Terms & Conditions VA999 — Terms of Use for Malaysia's Online Casino Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player" or "Member") and VA999 ("Company", "we", "Platform"). These Terms govern all aspects of your use of the VA999 platform, accessible at va999-khelo.com and all associated subdomains or applications.

By clicking the "Register" button, accessing any part of the VA999 platform, or using any service offered by VA999, you confirm that you have read and understood all Terms set out herein and agree to be fully bound by them.

VA999 reserves the right to amend these Terms at any time. Players will be notified of material changes via their registered email and in-platform notifications at least seven (7) days before the changes take effect. Continued use of the VA999 platform after the effective date of any changes constitutes your acceptance of the updated Terms.

To register and use the VA999 platform, you must meet all of the following eligibility requirements at the time of registration and throughout your membership:

• Be at least 18 years of age at the time of registration.
• Not subject to any law or regulation that prohibits you from participating in online gambling activities.
• Register under your own name and not on behalf of any other person.
• Provide accurate, truthful, and up-to-date personal information at the time of registration.
• Never previously held a VA999 account that was closed, suspended, or blocked due to a terms violation.

Each player is permitted to hold only one (1) active account at VA999 at any given time. VA999 reserves the right to employ various technical verification methods — including IP address checks, device information, payment details, and other digital verification techniques — to detect and prevent multiple registrations that violate this policy.

VA999 reserves the right to request identity verification (KYC) documents at any time. Documents that may be required include a copy of your national identity card (MyKad), bank statement, or a recent utility bill confirming your name and address. Failure to provide the requested documents within the stipulated timeframe may result in the temporary suspension or closure of your account.

VA999 supports the following local Malaysian payment methods for deposits and withdrawals:

All withdrawals must be made using the same method as the original deposit, unless otherwise approved in writing by VA999. This is a standard anti-money laundering (AML) compliance measure within the digital financial industry. VA999 reserves the right to request additional verification for withdrawals exceeding MYR 5,000 in a single transaction.

Players are solely responsible for ensuring that all payment details provided are accurate. VA999 is not liable for any losses resulting from incorrect payment information submitted by the player. VA999 account balances are held in MYR only — no foreign currencies are accepted or processed.

VA999 offers Malaysian players a wide range of bonuses and promotions — including a welcome bonus, weekly cashback, daily free spins, and VIP programme rewards. Each promotion is subject to its own specific terms as stated on the relevant promotions page. The following general conditions apply to all VA999 bonuses:

• Each bonus may only be claimed once per player, household, IP address, or shared device.
• The VA999 welcome bonus carries a 5x rollover requirement on the bonus amount, which must be completed within 7 days of the claim date.
• Winnings from free spins are subject to a 1x rollover requirement before withdrawal is permitted.
• Weekly cashback is credited every Monday based on net losses over the preceding 7-day period and carries no rollover requirement.
• VA999 reserves the right to withdraw or void any bonus if there is evidence of misuse, manipulation, or fraud in the process of claiming that bonus.
• The minimum bet that counts towards a bonus rollover is subject to the table or game limits set — bets exceeding the bonus limit will not be counted towards the rollover.
• Certain games — particularly low-strategy table games such as no-commission Baccarat — may contribute less than 100% toward rollover requirements. Please refer to the specific promotion terms for full details.

All games on the VA999 platform — whether slots, Live Casino, table games, progressive jackpots, game shows, or fish shooting games — are conducted in accordance with the rules set by their respective software providers. Game rules are available within the interface of each individual game.

The outcome of all games is final once the round or game session has concluded. VA999 will not make any exceptions to valid game results that have been recorded by the system. In the event of a dispute regarding a game outcome, VA999's server records shall be treated as conclusive evidence.

• Live Casino games are streamed in real time and outcomes depend entirely on the physical actions of the dealer — no digital manipulation takes place.
• Slots and RNG games use a random number generator whose fairness and randomness have been certified by internationally accredited independent auditing bodies.
• Any technical disruption during a game session caused by the player's own network or device does not justify any claim for compensation in respect of bets already placed.
• In the event of a technical disruption on VA999's end during an active game session, VA999 will return the affected wager to the player's account balance within 24 hours.

VA999 progressive jackpots are pooled from a small portion of every bet placed on jackpot games. Jackpot values displayed on the platform are real-time estimates and may differ slightly from the actual value at the time a win is confirmed and credited. VA999 is not responsible for any discrepancies arising from network latency in jackpot value displays.

VA999 is committed to full compliance with all applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. Our platform is equipped with an automated transaction monitoring system that tracks all financial activity for signs of suspicious transactions.

The following activities are considered potential money laundering and will be reported to the relevant authorities:

• Large deposits from multiple unrelated sources within a short period of time.
• Betting patterns inconsistent with normal recreational play — for example, large deposits with minimum bets and immediate withdrawals without any meaningful gaming activity.
• Requests to transfer a balance to an account different from the original deposit method without a strong justification.
• Use of a payment method not registered in the name of the verified player.

VA999 reserves the right to suspend, restrict, or close any player's account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Fraud, hacking, or any attempt to manipulate VA999's systems or game software.
• Use of bots, automated software, or any technical tool that provides an unfair advantage during gameplay.
• Providing false information during registration or the KYC process.
• Any conduct that abuses or threatens the VA999 support team.
• Activity suspected of being related to money laundering or terrorism financing.

If your account is closed due to a terms violation, any real money balance (excluding bonuses) in your account will be returned to you once the investigation is complete, subject to VA999's decision, unless the balance is connected to fraudulent activity or money laundering.

Players may close their own account at any time by contacting the VA999 support team. Any remaining real-money balance will be returned to the original payment method once identity verification is complete.

VA999 provides the entertainment platform on an "as is" and "as available" basis. VA999 makes no warranties, express or implied, regarding the suitability of the platform for any particular purpose, except as specifically stated in these Terms.

VA999 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform, including:

• Financial losses resulting from unfavourable game outcomes — gambling involves the risk of losing money and VA999 does not guarantee any winnings.
• Service disruptions due to scheduled or unplanned maintenance.
• Losses arising from device failure, internet connectivity issues, or communication infrastructure problems on the player's end.
• Changes in laws or regulations affecting the availability of the VA999 platform in certain regions.

VA999 collects, stores, and processes players' personal data in accordance with VA999 Privacy Policy which forms part of these Terms. By accepting these Terms, you also accept our Privacy Policy.

Personal data collected by VA999 includes your name, phone number, email address, payment information, and gaming history. This data is used for the following purposes:

• Account management and identity verification.
• Secure processing of financial transactions.
• Compliance with applicable legal and regulatory requirements.
• Improving the services and user experience of the VA999 platform.
• Account-related communications, promotions, and platform updates (with the option to unsubscribe).

VA999 does not sell or share players' personal data with third parties for marketing purposes without the player's explicit consent, except where required by applicable law in Malaysia.

VA999 is committed to promoting a safe, controlled, and responsible gambling environment. We provide a range of control tools that players can use to manage their gambling activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control how much you load into your VA999 account.
• Loss Limits: Set a cap on the maximum amount you are willing to lose within a given period.
• Session Time Limits: Set a session time limit and VA999 will notify you when you are approaching it.
• Self-Exclusion: Suspend access to your account for a set period — from 24 hours up to 6 months — or permanently if needed.
• View Game History: Access a complete record of all your gaming activity and transactions to monitor your gambling habits.

If you or someone you know is showing signs of problem gambling, please visit VA999 Responsible Gambling page for information and support resources. We take the long-term wellbeing of every VA999 player seriously.

All content on the VA999 platform — including interface design, logos, graphics, text, software, and visual elements — is the property of VA999 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Players are not permitted to:

• Copying, distributing, or republishing any VA999 content without prior written permission.
• Using the VA999 brand name, logo, or trademarks for commercial or personal purposes without authorisation.
• Reverse engineering or attempting to extract the source code of any software powering the VA999 platform.
• Making false or misleading claims that imply you are an official representative or agent of VA999.

Should any dispute arise between a player and VA999 regarding the use of the platform, the following procedure applies:

1. Step 1 — Contact Support: Contact the VA999 support team via live chat or email at support@va999-khelo.com within 30 days of the date the issue occurred. Please have your account number, relevant transaction details, and a full description of the dispute ready.
2. Step 2 — Internal Investigation: VA999 will investigate disputes and provide a response within 5 business days. For more complex cases, the investigation may take up to 14 business days.
3. Step 3 — Escalation: If a player is unsatisfied with the resolution provided, the dispute may be escalated to the relevant supervisory authority in accordance with the procedures established by the industry regulator.

These Terms and Conditions are interpreted and governed in accordance with applicable law. All official communications, notices, and documents relating to the VA999 platform will be issued in Bahasa Melayu or English.